Privacy Policy

Mostbet ("the operator", "we", "us") is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Mostbet website, use our mobile application, or engage with our services. Please read this policy carefully. If you do not agree with our practices, please do not use our services.

Data Controller and Contact Information

The operator is the data controller responsible for your personal data. We are licensed under Curaçao eGaming and operate the domain mostbet.pk. For privacy-related inquiries, data subject requests, or to contact our Data Protection Officer, please reach out to support@mostbet.com. Our support team is available 24/7 in English, Urdu, and Hindi.

What Personal Data We Collect

We collect various categories of personal data to provide, improve, and protect our services. The types of data we gather include:

Identity data: full name, date of birth, gender, nationality, passport or national ID number
Contact data: email address, phone number, postal address, country of residence
Financial data: bank account details, payment card information, cryptocurrency wallet addresses, transaction history
Transaction data: betting history, wagers placed, wins and losses, deposits and withdrawals, bonus usage
Technical data: IP address, device type, operating system version, browser type, device identifiers, mobile advertising ID
Usage data: pages visited, features accessed, time spent on the platform, game preferences, betting patterns
KYC and AML data: government-issued identification documents, proof of address, source of funds documentation, beneficial ownership information
Marketing preferences: communication opt-in/opt-out status, preferred contact method, promotional interests
Communication data: messages sent to support, chat transcripts, complaint records

How We Collect Your Data

Your personal data is collected through multiple sources:

Directly from you: when you register an account, complete your profile, submit identity verification documents, make deposits or withdrawals, contact support, or participate in promotions
Automatically: through cookies, pixels, and similar tracking technologies when you browse our website or use our mobile application
From third parties: payment processors, KYC and AML verification providers, credit reference agencies, fraud prevention services, affiliate partners, and marketing networks
From group companies: other entities within our corporate group may share data to provide integrated services

Purposes and Legal Bases for Processing

We process your personal data for the following purposes, based on the legal grounds indicated:

Purpose: Legal Basis
Account creation and management: Performance of contract
Identity verification and KYC compliance: Legal obligation (anti-money laundering regulations)
Payment processing and fraud prevention: Performance of contract and legitimate interest
Regulatory reporting and AML/CTF compliance: Legal obligation
Detecting and preventing fraud, abuse, and unauthorized access: Legitimate interest
Providing customer support and resolving disputes: Performance of contract
Marketing communications and promotional offers: Consent (where required by law)
Improving our services and user experience: Legitimate interest
Compliance with legal and regulatory requirements: Legal obligation
Enforcing our Terms and Conditions: Legitimate interest

We may disclose your personal data to the following categories of recipients:

Payment service providers and financial institutions processing your deposits and withdrawals
KYC and AML verification service providers conducting identity checks and compliance screening
Fraud prevention and risk management partners
Gaming software providers and game operators
Regulatory authorities and law enforcement agencies (when legally required)
Group companies and affiliates providing related services
Marketing and advertising partners (only with your consent where required)
IT service providers, hosting providers, and data processors supporting our operations
Professional advisors including legal counsel and accountants
Affiliate partners and referral networks (limited to non-sensitive data)

International Data Transfers

Your data may be transferred to, stored in, and processed in countries outside Pakistan, including jurisdictions that may not provide the same level of data protection as your home country. When we transfer data internationally, we implement appropriate safeguards including Standard Contractual Clauses (SCC), adequacy decisions, or your explicit consent. By using our services, you consent to the transfer of your information to countries outside Pakistan as described in this policy.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Retention periods vary by data category:

Account and transaction data: retained for a minimum of 5 years after account closure for AML and regulatory compliance purposes
Identity verification documents: retained for 5+ years as required by anti-money laundering regulations
Marketing data: retained until you withdraw consent or request deletion
Technical and usage data: typically retained for 12 months
Support communications: retained for 2 years or as required by law
Fraud and security data: retained for as long as necessary to prevent abuse

Your Data Subject Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of access: you may request a copy of the personal data we hold about you
Right of rectification: you may request correction of inaccurate or incomplete data
Right of erasure: you may request deletion of your data, subject to legal retention obligations
Right to restrict processing: you may request that we limit how we use your data
Right to data portability: you may request your data in a structured, commonly used format
Right to object: you may object to processing for marketing or legitimate interest purposes
Right to withdraw consent: you may withdraw consent for marketing communications at any time
Right not to be subject to solely automated decision-making: you have the right to human review of automated decisions affecting you

To exercise any of these rights, please contact us at support@mostbet.com. We will respond to your request within the timeframe required by applicable law. Please note that certain data may be retained due to legal obligations, and some rights may be limited by regulatory requirements.

Cookies and Tracking Technologies

Our website and mobile application use cookies, pixels, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, analyze usage patterns, and deliver personalized content. These technologies collect information about your browsing behavior, device, and interactions with our platform. For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy.

Data Security

We implement comprehensive organizational, technical, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data in transit and at rest, secure authentication protocols, regular security assessments, restricted access controls, and employee training on data protection. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Minors and Age Restrictions

Our services are intended only for individuals aged 18 years and older. We do not knowingly collect personal data from minors. If we become aware that a user is under 18, we will immediately suspend their account and delete their personal data as permitted by law. Parents or guardians who believe their child has provided information to us should contact us immediately at support@mostbet.com.

Complaints and Supervisory Authority

If you believe we have violated your privacy rights or have concerns about our data processing practices, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. You may also contact us first to attempt to resolve the matter. We are committed to cooperating with supervisory authorities and resolving any privacy complaints in a timely manner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the date at the bottom of this policy and, where required, by obtaining your consent. Your continued use of our services following the posting of changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

For more information about our services, terms, and policies, please visit the Mostbet website or contact our support team at support@mostbet.com. Last updated: 2025.